Portal Support
Answers to common questions about using your ME Shield client portal. Can't find what you need? Reach out below.
How do I log in to my portal?
Go to the client portal page and enter the email address on file with ME Shield. We'll send you a secure link by email — no password needed. Click the link within 15 minutes to access your dashboard.
I didn't receive my secure link email. What do I do?
First, check your spam or junk folder. If it's not there after a few minutes, request a new link — each one expires after 15 minutes. If it still doesn't arrive, contact us using the buttons below and we'll verify your account.
My email isn't recognized by the portal.
Only emails already on file as active clients can access the portal. If you're a client and this happens, contact Miguelson directly to confirm the email address linked to your account.
Where can I find my documents?
Your documents appear under "Your Documents" on your dashboard once Miguelson uploads them. If you're expecting a document you don't see yet, send a message from the portal or contact us directly.
How do I pay an invoice?
If you have a balance due, it will appear under "Invoices & Payments" with a "Pay Now" button linking to secure PayPal checkout. Once paid, it will show as "Paid" on your next visit.
How does the message form work?
Messages sent through the portal go directly to Miguelson. You'll typically receive a reply within 24 hours. For urgent matters, please call or WhatsApp us directly instead.
Is my information secure?
Yes. Your portal session is protected with a one-time secure link, and only you and ME Shield Financial Services can access your information.
Still need help?
Our team is here for you, Monday through Friday.
Èd pou Pòtay la
Repons pou kesyon komen sou kijan pou itilize pòtay kliyan ME Shield ou a. Ou pa jwenn sa w ap chèche? Kontakte nou anba a.
Kijan pou m konekte nan pòtay mwen?
Ale sou paj pòtay kliyan an epi antre adrès imel ki asosye ak kont ME Shield ou a. N ap voye yon lyen sekirize ba ou pa imel — pa gen modpas ki nesesè. Klike sou lyen an nan 15 minit pou jwenn aksè nan tablodbò ou.
Mwen pa resevwa imel ak lyen sekirize a. Kisa pou m fè?
Premyèman, tcheke dosye spam oswa junk ou. Si li pa la apre kèk minit, mande yon nouvo lyen — chak lyen ekspire apre 15 minit. Si li toujou pa rive, kontakte nou avèk bouton anba yo epi n ap verifye kont ou.
Pòtay la pa rekonèt imel mwen an.
Se sèlman imel ki deja anrejistre kòm kliyan aktif ki ka jwenn aksè nan pòtay la. Si w se yon kliyan epi sa rive, kontakte Miguelson dirèkteman pou konfime adrès imel ki lye ak kont ou.
Kote m ka jwenn dokiman mwen yo?
Dokiman ou yo parèt anba "Your Documents" nan tablodbò ou depi Miguelson telechaje yo. Si w ap tann yon dokiman ou pa wè toujou, voye yon mesaj nan pòtay la oswa kontakte nou dirèkteman.
Kijan pou m peye yon fakti?
Si w gen yon balans pou peye, l ap parèt anba "Invoices & Payments" ak yon bouton "Pay Now" ki mennen nan yon peman PayPal sekirize. Yon fwa peye, l ap montre "Paid" pwochen fwa w vizite.
Kijan fòm mesaj la fonksyone?
Mesaj ou voye nan pòtay la ale dirèkteman bay Miguelson. Anjeneral w ap resevwa yon repons nan 24 èdtan. Pou bagay ijan, tanpri rele oswa voye WhatsApp dirèkteman.
Èske enfòmasyon mwen an sekirize?
Wi. Sesyon pòtay ou a pwoteje ak yon lyen sekirize itilizasyon inik, epi se sèlman ou menm ak ME Shield Financial Services ki ka jwenn aksè nan enfòmasyon ou.
Ou toujou bezwen èd?
Ekip nou an la pou ou, Lendi rive Vandredi.